Unique Hosting IVS will be available during most of the day and night time through a telephone and email helpdesk support, for the purpose of providing support to the Customer in relation to the Hosting Services. We do not and never will offer 24 hours a day support but we will do our upmost to reach the full hours of the day.
Unique Hosting IVS may ask of information to assist the Client with the provided Services from Unique Hosting IVS such as Client name, email or phone number to identify the identity of the Customer contact support.
The hosting Services Unique Hosting IVS provides are only intended for the sole purpose of hosting game servers with the necessary plugins and mods installed on the service. If Unique Hosting IVS discovers any form of malicious activity or files that are not related to the hosting services the client will be terminated & suspended without warning or hesitation. Unique Hosting IVS uses Antivirus, Firewall and Rootkit finder applications to secure your Services provided by Unique Hosting.
If Unique Hosting IVS reasonably suspects that any element of the Hosted Data breaches Clause 7.2, or breaches any provision of Schedule 1 (Acceptable Use Policy),] the Host may terminate the relevant Hosted Data to the extent reasonably necessary to ensure that it no longer breaches that provision.
The Customer shall pay the Charges to Unique Hosting IVS in accordance with these Terms and Conditions.
All amounts stated in or in relation to these Terms and Conditions are, unless the context requires otherwise, stated exclusive of any applicable value added taxes, which will be added to those amounts and payable by the Customer to the Host
Unique Hosting IVS may change prices on new products but will never change clients products without a notice at least 30 days prior the price change. If you do not wish to accept the price change you can cancel or terminate your service from the Client Area or simply refuse to pay the upcoming invoices generated by Unique Hosting IVS.
The Host shall issue invoices for the Charges to the Customer on the monthly date of your Service purchase.
The Customer must pay the Charges to the Host within the period of 5 business days following the issue of an invoice.
The Customer must pay the Charges by using our third-party payment gateway named 2Checkout (https://2checkout.com) using such payment details as Credit Card and PayPal. All payment information is stored on 2checkouts side and Unique Hosting IVS does not keep records of Credit Cards or PayPal accounts.
If the Customer does not pay any amount properly due to the Host under these Terms and Conditions, the Host may:
Terminate the overdue Customers Service after 5 business days of the invoice being overdue. Backups will be available in case the customer decides otherwise.
Suspend the overdue Customers Service after 2 business days of the invoice being overdue.
The host must keep the Customer Confidential Information strictly confidential and not disclose the Customer Confidential Information to any person without the Customer's prior written consent, and then only under conditions of confidentiality approved in writing by the Host.
The host must also use the same degree of care to protect the confidentiality of the Customer Confidential Information as the Host uses to protect the Host's own confidential information of a similar nature, being at least a reasonable degree of care; and act in good faith always in relation to the Customer Confidential Information.
Unique Hosting IVS shall comply with the Data Protection Laws with respect to the processing of the Customer Personal Data. Unique Hosting IVS
The Host shall ensure that persons authorized to process the Customer Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
The Host shall, at the choice of the Customer, delete or return all of the Customer Personal Data to the Customer after the provision of services relating to the processing, and shall delete existing copies save to the extent that EU Data protection laws requires storage of the relevant Personal Data.
If any changes or prospective changes to the Data Protection Laws result or will result in one or both parties not complying with the Data Protection Laws in relation to processing of Personal Data carried out under these Terms and Conditions, then the parties shall use their best endeavors promptly to agree such variations to these Terms and Conditions as may be necessary to remedy such non-compliance.
The Host shall provide the Hosting Services in accordance with the standards of skill and care reasonably expected from a leading service provider in the Host's industry. This includes, protection of your services as of uptime. The Host warrants to the Customer that:
The Host will comply with all applicable legal and regulatory requirements applying to the exercise of the Host's rights and the fulfilment of the Host's obligations under these Terms and Conditions and
The Host has or has access to all necessary know-how, expertise and experience to perform its obligations under these Terms and Conditions.
The Host guarantees full satisfaction of services provided to the Customer. If the Customers satisfaction is not fulfilled the Customer is offered a refund of the remaining days left of the Service purchased.
The Customer warrants to the Host that it has the legal right and authority to enter into the Contract and to perform its obligations under these Terms and Conditions.
Unique Hosting IVS shall indemnify and shall keep indemnified the Customer against any and all liabilities, damages, losses, costs and expenses (including legal expenses and amounts reasonably paid in settlement of legal claims) suffered or incurred by the Customer and arising directly or indirectly as a result of any breach by the Host specified from the following conditions:
The Clients breach of this Agreement or its negligence or other act, omission or default;
The operation or break down of any equipment or software owned or used by the Client but not the Hardware and/or Software;
The Clients use or misuse of the Services;
The Client infringing (whether innocently or knowingly) third party rights (including without limit IPRs).
Unique Hosting IVS will provide you with coupons or other discounts related to our services. If you wish to see the list of terms and conditions regarding that particular coupon code then feel free to open a support ticket in the Sales Department.
Nothing in the Agreement shall exclude or limit the liability of Unique Hosting IVS for death or personal injury resulting from its negligence or fraudulent misrepresentation nor affect the statutory rights of Unique Hosting IVS. The Client acknowledges that the allocation of risk in this Agreement reflects the price paid for the Services, Hardware and Software and that it is not within the control of Unique Hosting IVS how or for what purposes they are used. If any exclusion or limit of liability in this Agreement is held to be invalid and Unique Hosting IVS becomes liable for loss or damage that may lawfully be limited then such liability shall be limited to the amount paid by the Client for the Services. Unique Hosting IVS shall have no liability to the Client for any loss arising from any material, data or instructions supplied whether digitally or otherwise by the Client or on its behalf which is incomplete, inaccurate, illegible, out of sequence or in the wrong form or arising from late arrival or non-arrival or any other fault by the Client or on its behalf. No action, claim or demand arising out of or in connection with this Agreement may be brought by the Client against Unique Hosting IVS more than one year after the cause of action has occurred. Unique Hosting IVS is not responsible for any delay, malfunction, nonperformance and/or other degradation of performance of any of the Services, Hardware or Software caused by or resulting from any alteration, modification and/or amendments due to changes and specifications requested or implemented by the Client whether or not beyond those already supplied. Neither Unique Hosting IVS nor anyone else who has been involved in the creation, production or supply of the Services, Hardware or Software shall be liable to the Client or any other person for any loss in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof by reason of or in connection with this Agreement or the Services, Hardware or Software for any:(i) economic loss of any kind whatsoever, or(ii) loss of profit, data, business contracts, revenues or anticipated savings, or(iii) damage to the Client's reputation or goodwill, or(iv) loss resulting from any claim made by any third party, or(v) special, indirect or consequential loss or damage of any nature whatsoever, and the Client shall indemnify Unique Hosting IVS from and against any claim which may be made against Unique Hosting IVS in respect thereof. Some jurisdictions do not allow the exclusion or limitation of implied warranties or of liability for consequential or incidental damages and therefore the above may not apply to the Client.
We will routinely update this and ask people to check back regularly.